Privacy Policy

Introduction

Qyntrava Lda. ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our financial planning services.

As a company based in Portugal and serving clients across the European Union, we comply with the General Data Protection Regulation (GDPR) and all applicable data protection laws.

Data Controller Information

Qyntrava Lda. is the data controller for the personal information we collect and process. You can contact us regarding any privacy matters at:

Data We Collect

The types of personal data we collect depend on how you interact with our services. The data collection includes information you provide directly to us and information we collect automatically when you use our website or services.

Information You Provide to Us

• Contact Information: Name, email address, phone number, postal address
• Financial Information: Income details, assets, investment accounts, financial goals, risk tolerance
• Identification Information: Date of birth, nationality, identification documents as required by law
• Communication Data: Records of our correspondence, meeting notes, consultation records
• Service Information: Details about the financial services you request or receive

Information We Collect Automatically

• Website Usage Data: IP address, browser type, device information, pages visited
• Cookies and Tracking Data: Information collected through cookies and similar technologies
• Analytics Data: Website performance and user interaction data through Google Analytics

How We Use Your Information

We use the personal data we collect for various purposes related to providing our financial planning services. The use of your data is based on legitimate legal grounds under GDPR, including contract performance, legal obligations, and legitimate interests.

Primary Uses

• Providing financial planning and advisory services
• Creating and managing your financial plans and investment strategies
• Communicating with you about our services and your account
• Processing payments and managing billing
• Complying with legal and regulatory requirements
• Improving our services and website functionality

Marketing and Communications

With your consent, we may use your contact information to send you marketing communications about our services, financial planning tips, and industry insights. You can opt out of marketing communications at any time.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: Trusted third-party service providers who assist in delivering our services
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Consent: When you have given explicit consent for specific sharing

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. The data retention periods vary depending on the type of information and the purpose for which it was collected.

• Client Data: Retained for the duration of our relationship and up to 7 years after termination for regulatory compliance
• Website Data: Typically retained for 2-3 years for analytics and improvement purposes
• Marketing Data: Retained until you withdraw consent or request deletion

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data:

• Right of Access: Request access to your personal data
• Right of Rectification: Request correction of inaccurate data
• Right of Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for data processing

To exercise any of these rights, please contact us at privacy@qyntrava.top or +351 229 462 411.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Staff training on data protection and security
• Secure data backup and recovery procedures

International Data Transfers

As we serve clients across the EU and may use service providers in different countries, your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When such transfers occur, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Binding Corporate Rules where applicable

Contact Information

If you have any questions about this Privacy Policy or wish to contact us regarding your personal data, please reach out to us:

You also have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) or your local supervisory authority if you believe we have not handled your personal data in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email or through a prominent notice on our website. The updated policy will be effective from the date specified in the notice.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.